Capacity
www.capacity.com · Customer Support
Unified CX automation platform with AI agents.
What it does
Capacity is a customer experience automation platform that uses AI agents to automate, assist, analyse and engage across customer interactions. It offers AI agents across voice, chat, SMS, email and web, agent-assist tools with real-time guidance and sentiment analysis, conversation intelligence with automatic quality and CSAT analysis, workflow automation, outbound SMS and voice campaigns, and knowledge orchestration for consistent answers.
✓ Best for
Organisations across retail, finance, healthcare, contact centers and HR/IT seeking integrated support automation.
Capabilities
Multi-channel AI agentsAgent assist with sentiment analysisConversation intelligence and CSATKnowledge orchestration
Checked against www.capacity.com on 2026-06-25.
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