Capacity

www.capacity.com · Customer Support

Customer Support

Unified CX automation platform with AI agents.

What it does

Capacity is a customer experience automation platform that uses AI agents to automate, assist, analyse and engage across customer interactions. It offers AI agents across voice, chat, SMS, email and web, agent-assist tools with real-time guidance and sentiment analysis, conversation intelligence with automatic quality and CSAT analysis, workflow automation, outbound SMS and voice campaigns, and knowledge orchestration for consistent answers.

✓ Best for

Organisations across retail, finance, healthcare, contact centers and HR/IT seeking integrated support automation.

Capabilities

Multi-channel AI agentsAgent assist with sentiment analysisConversation intelligence and CSATKnowledge orchestration

Visit Capacity →

Checked against www.capacity.com on 2026-06-25.

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