Decagon
decagon.ai · Customer Support
The AI concierge for every customer
What it does
Decagon builds omnichannel AI agents for customer service across voice, chat, and email. It uses Agent Operating Procedures to define workflows in natural language, with cross-channel conversation memory plus testing, optimisation, and analytics tools.
✓ Best for
Enterprises that want omnichannel AI customer service agents with natural-language workflows and cross-channel memory.
Capabilities
Omnichannel AI agents across voice, chat, and emailAgent Operating Procedures for natural-language workflowsTesting, optimisation, and experimentation toolsAnalytics and customer insightsCross-channel conversation memory
Checked against decagon.ai on 2026-06-25.
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