Freddy AI
www.freshworks.com · Customer Support
AI takes care of the busywork. You focus on what matters.
What it does
Freddy AI is Freshworks' customer service AI, with AI agents that autonomously resolve routine queries across chat, messaging apps, and email. It adds an agent copilot for reply suggestions and summaries, plus AI insights for leaders and a studio for building custom agents.
✓ Best for
Support teams on Freshworks that want autonomous query resolution, agent copilot assistance, and custom AI agents.
Capabilities
AI agents that autonomously resolve routine queries across chat, messaging, and emailAI Copilot with reply suggestions, summaries, and real-time translationAI Insights for trend spotting and CSAT analysisPre-built vertical AI agents integrated with apps like Shopify and StripeCustom AI Agent Studio for building and monitoring agents
Checked against www.freshworks.com on 2026-06-25.
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