Thena

www.thena.ai · Customer Support

Customer Support

Omni-channel AI customer support built for B2B teams.

What it does

Thena is an omni-channel AI customer support platform for B2B teams that unifies Slack, email, chat and Microsoft Teams into a single ticketing and resolution system. Its AI agents automate responses to common inquiries, handle tasks like provisioning, renewals and reporting, triage and route tickets intelligently, apply fields and create tickets automatically, and escalate to humans when needed.

✓ Best for

B2B SaaS teams running Slack-native support that want AI triage and automation.

Capabilities

Slack and Teams native supportAI response automationIntelligent triage and routingAutomated ticket creation and escalation

Visit Thena →

Checked against www.thena.ai on 2026-06-25.

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