Zendesk AI
www.zendesk.com
AI for autonomous resolution and agent assistance
✓ Service teams and administrators using Zendesk who want both autonomous resolution and agent assistance.
Forethought
forethought.ai
AI agent platform for customer support automation
✓ Enterprise support teams that want multiple coordinated AI agents across the support workflow.
Ada
www.ada.cx
Agentic AI customer experience platform
✓ Enterprises that want autonomous AI agents resolving support across voice, chat, and email.
Kustomer
kustomer.com
AI-native customer service platform and CRM
✓ Support teams that want AI agents grounded in a unified CRM record of each customer.
Gorgias
www.gorgias.com
Conversational AI helpdesk for ecommerce
✓ Ecommerce brands, especially on Shopify, that want support automation tied to order data.
Tidio
www.tidio.com
Customer service platform with the Lyro AI agent
✓ Small and mid-sized businesses that want an AI agent alongside live chat and help desk tools.
CoSupport AI
www.cosupport.ai
AI platform that automates customer support across channels
✓ CX and support teams in SaaS, eCommerce, and services that want to automate frontline tickets.
Cognigy
www.cognigy.com
AI-first CX, made real
✓ Enterprises that want agentic AI customer service across voice, chat, and messaging with contact-center integration.
Sierra
sierra.ai
Better customer experiences. Built on Sierra.
✓ Enterprises building branded AI customer service agents across multiple channels with outcome-based pricing.
Yellow.ai
yellow.ai
Smarter interactions with AI agents that think, act, and resolve
✓ Enterprises that want an omnichannel agentic AI platform with multi-LLM support and broad integrations.
Kore.ai
kore.ai
Agentic AI applications for the enterprise
✓ Large enterprises building production AI agents for customer service and contact centers with multi-agent orchestration.
Decagon
decagon.ai
The AI concierge for every customer
✓ Enterprises that want omnichannel AI customer service agents with natural-language workflows and cross-channel memory.
Freddy AI
www.freshworks.com
AI takes care of the busywork. You focus on what matters.
✓ Support teams on Freshworks that want autonomous query resolution, agent copilot assistance, and custom AI agents.
Aisera
aisera.com
Enterprise AI agents that autonomously resolve support tickets
✓ Large enterprises across IT, HR, finance, and customer service seeking ticket deflection and self-service automation.
Help Scout
www.helpscout.com
AI-powered customer service platform with a unified inbox
✓ Support teams across SaaS, ecommerce, healthcare, and education that want collaborative support with AI assistance.
Dixa
www.dixa.com
Agentic customer service platform for ecommerce brands
✓ High-growth ecommerce brands handling rising support volume without proportional hiring.
Gladly
www.gladly.ai
Customer experience AI that keeps conversation context across channels
✓ Retail and service brands prioritizing customer lifetime value and personalized experiences.
Parloa
www.parloa.com
AI agent management platform for contact centers
✓ Contact centers and enterprises in financial services, utilities, ecommerce, healthcare, and IT automating high-volume inquiries.
Cresta
www.cresta.com
Generative AI for contact centers and customer experience
✓ Large enterprises managing high-volume customer interactions in travel, financial services, telecom, and retail.
Intercom
www.intercom.com
AI-era helpdesk pairing the Fin AI agent with human support.
✓ Support teams wanting an integrated helpdesk where an AI agent and human agents share context.
Netomi
www.netomi.com
Enterprise agentic AI platform for customer experience.
✓ Large enterprises needing production-ready, compliant AI support across high-volume channels.
Moveworks
www.moveworks.com
Enterprise AI assistant for employee support and task automation.
✓ Enterprises automating IT, HR and internal support across many connected systems.
Crescendo.ai
www.crescendo.ai
AI-native contact center combining AI agents with CX specialists.
✓ Organisations wanting a managed AI plus human support operation accountable to outcomes.
Lorikeet
www.lorikeetcx.ai
AI customer concierge for complex, regulated support.
✓ Fintechs, healthtechs and other regulated businesses with complex, high-stakes support.
Capacity
www.capacity.com
Unified CX automation platform with AI agents.
✓ Organisations across retail, finance, healthcare, contact centers and HR/IT seeking integrated support automation.
Thena
www.thena.ai
Omni-channel AI customer support built for B2B teams.
✓ B2B SaaS teams running Slack-native support that want AI triage and automation.
ChatBot
chatbot.com
AI chatbot that answers customer questions and assists with sales.
✓ Businesses adding an AI website chatbot trained on their own content.
PolyAI
poly.ai
Enterprise voice AI agents for customer conversations.
✓ Enterprises automating inbound phone support across complex scenarios.
eesel AI
www.eesel.ai
Autonomous AI agents that resolve support tickets inside your helpdesk.
✓ Support teams automating ticket resolution within existing helpdesk tools.
Maven AGI
mavenagi.com
Enterprise AI agent platform for customer experience teams.
✓ Enterprise CX teams automating resolution across multiple channels.
Siena AI
www.siena.cx
AI customer experience operating system for consumer brands.
✓ Ecommerce and consumer brands automating support and post-purchase workflows.